Team Chat (Coming Soon)

Overview

The Team Chat module is an upcoming addition to Custojo that will revolutionize how your team communicates and collaborates. This integrated messaging platform will bring all your business conversations into one secure, organized environment, eliminating the need for separate communication tools and reducing email overload.

Designed specifically for business use, Team Chat will offer powerful features for both real-time and asynchronous communication, with deep integration into other Custojo modules. This will create a seamless workflow where conversations, files, tasks, and business data are connected in meaningful ways, improving productivity and ensuring that important information is never lost.

Note: This module is currently in development and will be available in an upcoming release. This documentation provides a preview of planned features, which may be subject to change before final release.

Planned Features

• Direct Messaging: Private one-on-one conversations between team members
• Team Channels: Dedicated spaces for team, department, or project discussions
• Rich Text Formatting: Format messages with headings, lists, bold, italics, and more
• File Sharing: Share and preview documents, images, and other files
• Screen Sharing: Share your screen during conversations
• Message Threading: Organize conversations with threaded replies
• Mentions and Notifications: Alert specific team members with @mentions
• Searchable History: Find past conversations and shared content quickly
• Emoji Reactions: Respond to messages with emoji reactions
• Status Indicators: See team member availability and status
• Mobile Support: Access conversations from any device
• Video and Audio Calls: Initiate calls directly from chat
• Integration with Business Objects: Link messages to projects, customers, invoices, etc.
• Custom Channels: Create channels for specific topics, projects, or departments
• Guest Access: Invite external collaborators to specific channels
• Message Scheduling: Schedule messages to be sent at a specific time
• Read Receipts: See when messages have been read
• Message Translation: Automatically translate messages between languages

Use Cases

When released, the Team Chat module will support a wide range of business scenarios:

Team Coordination

• Daily stand-up meetings and check-ins
• Quick questions and answers without email
• Team announcements and updates
• Sharing of news and resources
• Informal team building and social interaction

Project Collaboration

• Project-specific discussion channels
• Real-time problem solving
• File sharing and feedback
• Status updates and progress tracking
• Decision making and consensus building

Customer Support Collaboration

• Internal discussions about customer issues
• Sharing knowledge about solutions
• Escalation of complex support cases
• Coordination between support agents
• Quick access to customer history during discussions

Remote Work

• Maintaining team connection across locations
• Virtual water cooler conversations
• Quick video huddles for clarification
• Asynchronous updates across time zones
• Building company culture through digital interaction

Integration with Other Modules

The Team Chat module will integrate with several existing Custojo modules:

• Project Management Module: Discuss projects and tasks in context
• CRM Module: Chat about customer interactions with full customer context
• Document Management Module: Share and collaborate on documents
• Calendar Module: Schedule meetings from chat conversations
• Task Management Module: Create and assign tasks directly from chat
• Support Ticket Module: Discuss support tickets with the team

Release Timeline

The Team Chat module is currently in development with the following estimated timeline:

• Beta Testing: Q2 2025
• Limited Release: Q3 2025
• General Availability: Q4 2025

Request for Feedback

We're actively developing this module and would value your input on features and priorities. If you have specific team communication needs or suggestions, please share them with our product team at product@custojo.com or through your account manager.

Early Access Program

Interested in being among the first to use the Team Chat module? Join our Early Access Program to:

• Participate in beta testing
• Provide direct feedback to our development team
• Influence feature prioritization
• Receive specialized training and support

To express interest in the Early Access Program, please contact your account manager or email earlyaccess@custojo.com.

Preparing for Implementation

While waiting for the Team Chat module release, you can prepare your organization by:

1. Communication Audit: Review your current communication tools and identify pain points
2. Channel Planning: Consider what chat channels would be most useful for your organization
3. Communication Guidelines: Develop guidelines for effective team chat usage
4. Integration Priorities: Identify which business processes would benefit most from chat integration
5. Team Training Planning: Prepare for training team members on effective chat communication

Security and Compliance

The Team Chat module is being designed with enterprise-grade security and compliance features:

• End-to-end encryption for sensitive conversations
• Customizable data retention policies
• Compliance with major regulations including GDPR, HIPAA, and SOC 2
• Administrative controls for message and file sharing permissions
• Audit logs for security and compliance monitoring
• Data loss prevention capabilities
• Export functionality for legal and compliance purposes

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This documentation describes features that are still in development. The final product may differ from what is described here. We will update this documentation as development progresses.