Subscription Management

Create, manage, and track recurring subscriptions for products and services

Subscription Management

Overview

The Subscription Management feature in Custojo provides a comprehensive solution for creating, managing, and tracking recurring subscriptions for your products and services. This powerful tool helps you establish predictable revenue streams, automate billing processes, and maintain strong customer relationships through efficient subscription lifecycle management.

Note:

Subscription-based business models have become increasingly popular across industries, offering benefits such as predictable revenue, improved customer retention, and valuable usage insights.

Key Features

  • Flexible Subscription Plans: Create various subscription tiers with different pricing and features
  • Recurring Billing: Automate the generation and sending of invoices at defined intervals
  • Payment Processing: Integrate with multiple payment gateways for automatic collection
  • Proration Handling: Manage upgrades, downgrades, and changes with accurate proration
  • Trial Periods: Offer free or discounted trial periods with automatic conversion
  • Subscription Lifecycle: Track and manage the entire subscription lifecycle
  • Renewal Management: Handle automatic renewals and renewal notifications
  • Cancellation Workflows: Process cancellations with customizable workflows
  • Subscription Analytics: Gain insights into subscription performance and metrics
  • Customer Portal: Provide self-service options for customers to manage their subscriptions

How It Works

1

Create Subscription Plans

Define your subscription plans with pricing, billing cycles, features, and terms.

2

Customer Subscription

Customers select a plan and provide payment information to start their subscription.

3

Automated Billing

The system automatically generates and processes invoices according to the billing schedule.

4

Subscription Management

Both you and your customers can manage subscription changes, upgrades, or downgrades.

5

Renewal or Cancellation

Subscriptions automatically renew unless cancelled, with appropriate notifications sent to customers.

Subscription Types

Fixed-Term Subscriptions

Subscriptions with a defined start and end date, requiring explicit renewal at the end of the term.

Key Benefits:

  • Clear commitment period for customers
  • Opportunity to review and adjust terms at renewal
  • Ability to offer renewal incentives
  • Suitable for annual contracts and service agreements

Billing Cycles

Custojo supports multiple billing cycle options to match your business needs:

  • Monthly: Bill customers every month
  • Quarterly: Bill customers every three months
  • Semi-Annual: Bill customers every six months
  • Annual: Bill customers once per year
  • Custom: Define custom billing intervals

Integration with Other Features

The Subscription Management system integrates seamlessly with other Custojo features:

  • Invoice Management: Automatically generate and track subscription invoices
  • Payment Processing: Process subscription payments through integrated payment gateways
  • Customer Management: Track subscription history and preferences for each customer
  • Product Catalog: Link subscriptions to specific products and services
  • Financial Reporting: Include subscription revenue in financial reports and forecasts

Best Practices

  • Clearly define subscription terms and conditions for customers
  • Set up automated reminders for upcoming renewals and payments
  • Implement a streamlined cancellation process to maintain customer goodwill
  • Regularly review subscription performance metrics
  • Test the complete subscription lifecycle before launching new plans
  • Provide self-service options for customers to manage their subscriptions
  • Develop clear procedures for handling failed payments and subscription lapses

For more information on setting up and configuring the Subscription Management system, see the Subscription Configuration guide.