Frequently Asked Questions

Find answers to common questions about Custojo and its features

Frequently Asked Questions

Welcome to the Custojo FAQ section. Here you'll find answers to the most common questions about our platform, features, pricing, and more. If you can't find the answer you're looking for, please contact our support team.

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About Custojo

What is Custojo?

Custojo is a comprehensive business management platform designed to streamline operations, improve productivity, and enhance collaboration across your organization. It combines project management, customer relationship management, invoicing, accounting, and many other essential business functions into a single, integrated solution.

Who is Custojo designed for?

Custojo is designed for businesses of all sizes, from freelancers and small businesses to large enterprises. It's particularly valuable for service-based businesses, project-oriented companies, teams that need collaboration tools, and organizations seeking to digitize their workflows.

Getting Started

How do I sign up for Custojo?

To sign up for Custojo, visit www.custojo.com, click on the "Get Started" or "Free Trial" button, fill out the registration form, verify your email address, set up your organization profile, and start using the platform.

Is there a free trial available?

Yes, Custojo offers a 14-day free trial with full access to all features. No credit card is required to start the trial. This allows you to thoroughly test the platform and ensure it meets your business needs before committing to a subscription.

Features and Functionality

What modules are included in Custojo?

Custojo includes a wide range of modules to support various business functions, including Project Management, CRM, Invoicing & Billing, Accounting, Time Tracking, Resource Management, Document Management, Reporting & Analytics, HR Management, and Inventory Management. Additional specialized modules are available based on your subscription plan.

Can I customize Custojo to match my business processes?

Yes, Custojo is highly customizable. You can configure workflows, create custom fields, design custom forms, set up automation rules, customize dashboards and reports, configure notification preferences, create templates for recurring documents, and adjust user permissions and access controls.

Billing and Subscription

What payment methods do you accept?

Custojo accepts various payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, bank transfers (for annual subscriptions), ACH direct debit (US customers only), and purchase orders (Enterprise plans only).

Can I change my subscription plan?

Yes, you can change your subscription plan at any time. When you upgrade, the new plan takes effect immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle. When you downgrade, the new plan takes effect at the end of your current billing cycle.

Support and Resources

How can I get help if I have questions or issues?

Custojo offers multiple support channels, including a comprehensive Help Center, email support, live chat during business hours, phone support for Premium and Enterprise plans, dedicated account managers for Enterprise customers, and a community forum to connect with other Custojo users.

Do you offer training for new users?

Yes, we offer various training options, including free resources (video tutorials, documentation, and webinars), onboarding sessions included with all paid plans, custom training tailored to your team, admin training, and advanced feature workshops.

Can't Find Your Answer?

If you couldn't find the answer to your question in this FAQ section:

Our team is committed to providing timely and helpful assistance for all your Custojo-related questions.