Billing & Subscription
Manage your subscription, payment methods, and billing history
Billing & Subscription
Managing your Custojo subscription and billing information is essential for maintaining uninterrupted access to the platform. This guide covers everything you need to know about subscription plans, payment methods, and billing history.
Manage Your Subscription
Custojo offers flexible subscription plans to meet the needs of businesses of all sizes. Whether you're a small team or a large enterprise, you can find a plan that fits your requirements and budget.
Subscription Plans
Available Plans
Choose the plan that best fits your organization's needs:
Starter
For small teams getting started
- Up to 5 users
- 10 GB storage
- Basic reporting
- Email support
Most Popular
Professional
For growing businesses
- Up to 20 users
- 50 GB storage
- Advanced reporting
- Priority support
- Custom integrations
Enterprise
For large organizations
- Unlimited users
- 500 GB storage
- Custom reporting
- 24/7 dedicated support
- Advanced security features
Pro Tip: Annual billing offers a 20% discount compared to monthly billing. Consider switching to annual billing to save on your subscription costs.
Managing Your Subscription
Subscription Management
Control your subscription settings and make changes as needed:
To upgrade your subscription to a higher tier:
- 1
Go to Billing Settings
Navigate to Settings > Billing in your workspace.
- 2
Select "Change Plan"
Click on the button to view available plans.
- 3
Choose Your New Plan
Select the plan that meets your needs.
- 4
Review Changes
Confirm the new plan details and price difference.
- 5
Confirm Upgrade
Click "Confirm" to complete the upgrade process.
When upgrading, you'll be charged the prorated difference for the remainder of your current billing cycle. The new features will be available immediately after upgrading.
Payment Methods
Managing Payment Methods
Keep your payment information up to date to avoid service interruptions:
Adding a Payment Method
To add a new payment method:
- 1. Go to Settings > Billing > Payment Methods
- 2. Click "Add Payment Method"
- 3. Select the payment type (credit card, PayPal, etc.)
- 4. Enter the required information
- 5. Click "Save" to add the payment method
Updating a Payment Method
To update an existing payment method:
- 1. Go to Settings > Billing > Payment Methods
- 2. Find the payment method you want to update
- 3. Click "Edit" next to the payment method
- 4. Update the information as needed
- 5. Click "Save" to update the payment method
Supported Payment Methods
Custojo accepts the following payment methods:
Billing History
Viewing Billing History
Access your past invoices and payment records:
Invoice History
To view your billing history:
- 1. Go to Settings > Billing > Billing History
- 2. View a list of all past invoices
- 3. Click on any invoice to view details
- 4. Download or print invoices as needed
Tax Documents
Access tax-related documents:
- • Annual tax summaries are available in January for the previous year
- • Tax documents can be downloaded from the Billing History page
- • For specific tax inquiries, contact our billing support team
Billing Support
Getting Help with Billing
If you have questions or need assistance with billing matters:
Billing FAQ
Common billing questions:
- • When will I be charged?
- • How do I update my billing information?
- • Can I change my billing cycle?
- • How do refunds work?
- • What happens if my payment fails?
Contact Billing Support
Get help from our billing specialists:
- • Email: billing@custojo.com
- • Phone: +1 (800) 123-4567
- • Support hours: Monday-Friday, 9am-5pm EST
Next Steps
System Settings
Configure global settings for your Custojo instance.
User Management
Learn how to add, remove, and manage users in your workspace.
Pro Tip: Set up automatic payments to avoid any interruptions in service. You can enable this option in the Payment Methods section of your billing settings.